Computer Services/Resources

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(See the current Railsplitter Community Standards Guide On-Line for additional information)

Student Technology Accounts

MyLMU is LMU’s web portal for all students, faculty, and staff and offers a central location for all university information. Students should visit their MyLMU page frequently. Important functions include single sign-on access to E-mail, University announcements, grades, registration, and Canvas, LMU’s learning management system.

Students are issued one account, which gives them access to all resources that they will need during their tenure at LMU. To log into MyLMU, enter your username and password. The username is your firstname.lastname or you may use the “Check your User ID” link from the MyLMU login page. The password scheme for new accounts is capital LMU, the first letter of your last name, and your 6 digit birthday. (For example, if your name was John Doe and you were born on February 12, 1999, your username would be john.doe and your password would be LMUd021299.Once you have completed the initial log on, you may change your password.

It is your responsibility to ensure that all of your LMU passwords remain confidential. LMU does not accept responsibility for any password-related breach of security. You have the option to decline the assignment of a user name and password to access any accounts at LMU and may do so by contacting Information Services.

The following services are available through MyLMU:

  • WebAdvisor: You can register for classes, check grades, record address changes, check your financial aid and account balances, and make payments online. Logging into MyLMU gives you single sign-on access to WebAdvisor. Once in WebAdvisor, you can always return to MyLMU by clicking on the “Home” tab or on the “MyLMU” link.
  • Canvas: Canvas is the web-based learning management system used at LMU. Canvas provides a mechanism for students to receive class resources, submit assignments, view individual class grades, communicate with their instructor, and more. When you click on the Canvas link, you will be automatically logged into the system through MyLMU’s single sign-on process.
  • Announcements, News, and Events: LMU announcements, news, and events will be posted in MyLMU on a regular basis. This will be the primary means of communicating important information on campus and replaces many of the email communications you have been used to receiving in the past.
  • My Team Sites: Team Sites are web pages targeted for a specific group based on a department, official student organization, or an employee business function for collaboration and communication.

LMU Student Email Policy

Electronic mail (email), like postal mail, is an official mechanism for administrators, faculty, staff, and students to communicate with each other. The University expects that email communications will be received and read in a timely manner. Students are expected to check email frequently and regularly to stay current with University-related communications, recognizing that certain communications may be time-critical. If a student receives an official email from a University faculty member, administrator, or staff member and does not read that email, any subsequent repercussions cannot be excused by “unread email messages.”

Inappropriate emails, some examples of which are described below, are prohibited. Anyone receiving such an email should immediately report it to the Information Services Department via the Report Suspicious Email button found in most email clients or contact the University Helpdesk.

Material that is fraudulent, harassing, profane, obscene, intimidating, defamatory, or otherwise unlawful or inappropriate may not be sent by email or other form of electronic communication. If a student engages in this type of behavior, it will be considered a violation of the policy and will result in disciplinary action. Examples of inappropriate uses of email are as follows:

  • Sending bulk emails that do not relate to University business or student activities. Bulk emails that mention names and individuals in a derogatory manner are unprofessional and could be considered slanderous.
  • The creation and exchange of messages that are harassing, obscene or threatening.
  • The unauthorized exchange of proprietary information or any other privileged, confidential sensitive information.
  • The creation and exchange of information in violation of any laws, including copyright laws or University policies.
  • The knowing transmission of a message containing a computer virus.
  • The misrepresentation of the identity of the sender of an email.
  • The use or attempt to use the accounts of others without their permission.

Every student is issued an email account. Some faculty members require submission of homework assignments via email. Students may choose to access their email on the University computer systems, from their resident hall rooms on their personal computers or from home on their personal computers. LMU supports a web-based email client that can be accessed from any computer with Internet access. The syntax for LMU student email addresses is firstname.lastname@lmunet.edu.

In the event two students have the same first and last name, a sequential number is added to the end of the last name (ex. randall.johnson1@lmunet.edu). Students can access the web-based client from MyLMU under the section Office 365 Email or using https://outlook.com/owa/lmunet.edu. We encourage our students to use their LMU email accounts for all communication during their tenure at LMU. All LMU incoming and outgoing email is scanned for viruses. The computers (both desktops and laptops) located in the Library are available for student use to complete homework assignments and check their email.

Additional computer workstations are available in smaller computer labs in the Hamilton Math & Science Building and Business Education Building on the Harrogate Campus. University-owned computer labs are also available for students taking classes at any extended campus sites in Corbin, Kentucky; Knoxville, Tennessee; Chattanooga, Tennessee; and Tampa, Florida.

Help Desk

University’s HelpDesk for Information Systems support. Students can access the HelpDesk by calling (423) 869-7411 or (800) 325-0900, ext. 7411, or the HelpDesk can be reached by logging onto https://www.lmunet.edu/information-services/. The regular “walk-in” and phone HelpDesk hours are from 7:00 am to 5:00 pm, Monday through Friday. Extended phone and web-based support are provided from 5:00 pm to 11:00 pm, Monday through Friday. Weekend coverage is also available by phone or web access on Saturdays and Sundays, 7:00 am to 11 pm. 

University Internet

Internet access is available in all residence halls on campus

Personal Computer Repair

LMU does not provide personal computer repair services.